Warranty Terms
Full warranty coverage for ChinaEps EPS & EPP production line equipment. These terms apply in addition to the specific warranty schedule in your signed contract; if a contract clause conflicts with this page, the contract clause prevails.
Last updated: 2026-07-24
1. Coverage Structure
ChinaEps machinery is covered by a tiered warranty. Component category determines the coverage period; all periods run from the FOB shipment date recorded on the commercial invoice.
| Component Category | Coverage Period | Examples |
|---|---|---|
| Main structural frame | 5 years | Welded steel body, main pressure vessel, hydraulic cylinder housings, mold platen frames |
| Electrical & control system | 12 months | PLC (Siemens / Mitsubishi), HMI touchscreen, sensors, contactors, wiring harnesses |
| Wear parts | 12 months | Solenoid valves, steam regulator diaphragms, vacuum pump vanes, hydraulic seals |
| Consumables | Not covered | Cutting wires, filters, gaskets, lubricants, coolant, ink/labels |
| Third-party bought-in items | Original OEM terms | Boilers, chillers, air compressors — covered by their manufacturer |
2. What Warranty Covers
- Free replacement of defective parts caused by manufacturing defects.
- Remote diagnosis by video call within 24 hours of your written report.
- Replacement-part dispatch target: within 48 hours of confirmed diagnosis. Actual arrival time depends on air-freight lead time and destination customs.
- On-site engineer visit when the fault cannot be resolved remotely, subject to visa issuance and destination customs clearance lead time (typical 2–6 weeks from dispatch approval).
3. What Warranty Does Not Cover
- Damage caused by installation, operation, or maintenance not conducted per the technical manual.
- Damage caused by use of non-approved raw materials, unapproved spare parts, or unqualified operators.
- Damage caused by steam supply, electrical supply, or environmental conditions outside the specifications in the commercial contract.
- Normal wear of consumables (see Section 1).
- Modification or repair performed by third parties without ChinaEps written authorisation.
- Force majeure (natural disaster, war, sanctions, port closure).
4. How to File a Warranty Claim
- Send a written report within 7 days of fault occurrence to info@chinaeps.net with: machine serial number, invoice date, description of the fault, and short video of the fault condition.
- ChinaEps confirms receipt within 24 hours (business days) and schedules a video-call diagnosis.
- If a defective part is confirmed, replacement is dispatched free-of-charge under warranty; freight is billed at cost.
- If on-site attendance is required, ChinaEps issues visa-invitation letters and confirms dispatch schedule based on visa timeline for the destination country.
5. Beyond Warranty
After the warranty period, ChinaEps continues to supply spare parts at cost and provides paid remote / on-site technical support. A 24 / 36 / 60-month extended service contract is available at quote.
6. Contract Precedence
Every ChinaEps commercial contract includes a warranty schedule specific to the equipment sold. Where a contract clause differs from this page, the contract clause takes precedence. This page provides the standard baseline; your quote may adjust it to your project scope.
Questions on these terms? Contact info@chinaeps.net or WhatsApp +86 138 6163 9770.